Refund policy

Return & Refund Policy

We want you to love your purchase from Rumi & Rose. If for any reason you are not completely satisfied, please review our return and refund guidelines below.

Return Window

  • You may request a return within 14 days of delivery.

  • Returns requested after 14 days cannot be accepted, except for defective or damaged items.

Condition Requirements

To be eligible for a return or exchange:

  • Products must be unused, sealed, and in their original packaging.

  • Perfume bottles must have intact cellophane or tamper-evident seals.

  • Burning wood chips must remain unopened and in original packaging.

Non-Returnable Items

The following items are considered final sale and cannot be returned:

  • Discounted or clearance fragrances

  • Opened or partially used perfumes

  • Opened wood chip packages

  • Gift-with-purchase items

Return Shipping

  • Customers are responsible for the cost of return shipping.

  • A trackable shipping method must be used, and proof of shipment kept for your records.

  • We are not responsible for lost or untraceable returns.

Refunds & Processing

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved returns will be refunded to your original payment method within 14 business days.

  • Shipping costs are non-refundable.

  • Exchanges may be offered for the same item, pending availability.

Returnless Refunds

In some cases, for lower-cost or non-resellable items, we may offer a returnless refund—meaning you will receive a refund without needing to send the item back. This is determined at our discretion.

Defective or Damaged Items

If you receive an item that is defective, damaged, or incorrect, please contact us immediately. We will replace the item or issue a full refund, even beyond the 14-day window, in accordance with U.S. consumer protection laws.

How to Start a Return

To initiate a return, please email us at [support@rumiandrose.com] with:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

We will provide detailed return instructions.