Privacy policy

Effective Date: 09/01/2025

Rumi & Rose (“we,” “our,” or “us”) values your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you visit our website [www.rumiandrose.com] or interact with our services, including email and SMS communications.

1. Information We Collect

We collect the following types of information when you interact with our website or services:

  • Personal Information: Name, email address, phone number, billing/shipping address, and payment information.

  • Browsing Information: Cookies, IP address, device details, and browsing behavior.

  • SMS Information: Phone numbers provided when opting into SMS marketing or transactional messages.

  • Shopping Cart Data: Cookies and website plugins track items you add to your shopping cart, including when a cart has been abandoned. This information may be used to send cart reminder messages via SMS.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you about your purchases

  • Provide customer support

  • Send marketing communications (email and SMS, if opted in)

  • Improve our website and services

  • Detect and prevent fraud or abuse

SMS Communications:

  • If you opt in, we may send SMS messages regarding order updates, abandoned cart reminders, promotions, or customer support.

  • You can opt out at any time by replying STOP to our messages.

3. Data Sharing

We may share your information with trusted third parties that help us operate our business (e.g., payment processors, shipping carriers, email/SMS providers).

Important:
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Cookies & Tracking

  • Our website uses cookies to keep track of items in your shopping cart, including abandoned carts, to determine when to send cart reminder messages via SMS.

  • Cookies may also be used to improve website performance and personalize your experience.

  • You may disable cookies in your browser settings, but certain site features may not function properly.

5. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

6. Location Data

If we offer location-based services, we may collect location information from your device or browser. This data will only be used to provide relevant services (such as shipping options) and will not be shared for unrelated purposes.

7. Your Rights

Depending on your state of residence, you may have rights to access, correct, or delete your personal data. Please contact us at support@rumiandrose.com to make such requests.

8. Security

We implement reasonable measures to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised Effective Date.

10. Contact Us

For questions about this Privacy Policy, contact us:

Rumi & Rose
📧 support@rumiandrose.com
📮 5036 Dr Phillips Blvd, Suite 178, Orlando, FL, 32819